How can I pay?
We only accept payment cards.
All individual tickets are sold on board the boat. VIEW INDIVIDUAL FARES
For those booking as a group please visit the GROUP BOOKINGS PAGE 

Always on time?
We always try to run on time, but our timings are approximate.

Will I always get a seat?
While we do our best to accommodate everyone, we can get really busy so seats are subject to availability.

Is there space for my bicycle?
No bicycles, scooters, skateboards or wheeled toys are allowed on board.

Is there disabled access? 
There are 5 steep steps down into the boats with handrails each side and the safest way down them is backwards. Wheelchairs can be carried if they are folded, but cannot access the boats unfolded. Please do telephone if you would like advice on the access possibilities.

Can I bring my guide or assistance dog?
Access into the boat is by 5 steep steps with a narrow entrance way. Small guide or assistance dogs may be carried down into the boat and we have a secure private office where larger dogs, for whom the steps may not be safe or accessible, can safely be left most of the time. Please telephone in advance to arrange a time to suit you.

What if the weather is bad?
We endeavour to run the service as scheduled but on rare occasions severe weather and other circumstances may restrict the service.  

Can I take a pushchair or buggy on the boat?
Lightweight pushchairs and buggies are allowed on board as long as they can be folded flat. We will store these on the roof during the trip.

Can I bring my pet?
No, we cannot carry any pets.

Persons who in the reasonable opinion of the crew may cause disturbance or endanger themselves, the crew or passengers, may be refused permission to board.