INFORMATION

We do not accept The London Pass or TFL Oyster card or any other non-pre-booked vouchers or coupons. London Waterbus Company gift card codes can be used to book any of our trips.

Promotional discount codes are only valid for bookings made directly through our own website https://www.londonwaterbus.com and must be added at the time of checkout.

Blue Light Card / Defence Discount Service advance booking offer

We extend our lowest £13 per ticket (including fees /taxes) to Blue Light Card and Defence Discount Service card holders for all Adults included in the same booking. We usually charge £17 for an Adult ticket (ages 17-59) – please book a Blue Light Card / Defence discount card ticket for each adult.

It is essential to show your valid Blue light Card or Defence Discount Service card, when checking in to validate your entire booking. Your booking will not be valid if you fail to show the card when checking in for boarding. Only 1x card is required to be shown to validate each booking.

This offer and rate is ONLY available for advance online bookings via https://www.londonwaterbus.com/ it does not apply for walk-up customers. Subject to all standard booking terms & conditions

Children (ages 5-16); Seniors (ages 60+); Students (aged 17+ with student photo ID); Disabled Travellers; already receive the lower rate of £13 each person (including fees & taxes)

Disabled Travellers with a carer can purchase a dual accessibility ticket for £17 (including fees & taxes. Infants (ages 0-4) travel free- please select a free Infant ticket

Tickets are only valid for the direction, time and date of travel as shown on the booking confirmation.

Please ensure you arrive at the correct departure point as booked.

No refunds will be given for missed departures.

We may offer to rebook for another date with availability if you contact us within 3 days of your missed departure.

We will not offer to rebook a trip if missed a second time.

Each of our boats has an approved specified maximum number of passengers that we can legally carry. Our Maritime & Coastguard Agency passenger certificate is displayed on each boat. We will not carry more than the specified number of passengers at any time. The Boat Master may also have to limit the number of passengers able to travel if the freeboard weight loading line of the boat is submerged at any time.

Should the government restrict group sizes or passenger limits, this will be enforced accordingly.

Children under 16 years of age must be accompanied by an adult.

Infants (aged 0-4 years) travel free of charge and must each be accompanied by 1x adult per infant.

Please select Adult, Student, Senior, or Disabled Traveller tickets first when booking to allow child and infant tickets to be made available. Infants and Children require a booked ticket each.

PRIVATE HIRES

• No under 18’s are permitted on services that operate after 6pm

REGENTS CANAL WATERBUS

We now allow dogs on our Regent’s Canal Waterbus public services if well behaved, kept on a lead throughout, and fully under control. The dog handler is responsible for clearing up any mess that may occur (our crew have paper towels and sanitiser available) and must ensure the dog is kept off the seats.

Dogs travel free of charge and must be accompanied by one of the following ticket holders: Adult; Student aged 17+; Senior; Disabled Traveller.

Access to the boat is by steep ladder-type steps with a narrow entrance way. Small dogs can be carried down, but it may be unsafe or inaccessible for larger dogs.

Continually barking or aggressive dogs and their handlers may be asked to leave.

Guide dogs and verified service dogs are permitted on all services

PRIVATE HIRES

Dogs are not permitted on these services

Guide dogs and verified service dogs are permitted on all services

ALL SERVICES

Registered Guide or assistance dogs are always permitted with no restriction on their handler.

ALL SERVICES

Are not permitted on board at any time.

ALL SERVICES

All of the boats have around five narrow steep steps to board or exit, with handrails on each side. The safest way is to step down backwards facing out from the boat, using the handrail. Wheelchairs may only be carried if folded, but cannot access the boats unfolded. Passengers cannot be carried down steps in wheelchairs. Please do contact us in advance if you would like advice on any possibilities. Mobility scooters or powered mobility vehicles cannot be carried.

ALL SERVICES

In the interest of public safety and security, the Boat Master or crew may request that bags and luggage are opened for inspection before boarding. Small suitcases can usually be carried but we are unable to carry or store large luggage.

ALL SERVICES

Please ensure you look after your possessions while on board and take them with you when you leave.

We do not accept any responsibility for lost, stolen or damaged personal belongings. Please contact us if you have lost anything, and we’ll do our best to look for it. Found items are usually returned to our office, where they are held for a month before being disposed of or donated to charity if unclaimed. Unattended or left bags or other property may be removed or destroyed by the Police or security services if they are considered to pose a potential risk to public safety.

REGENTS CANAL WATERBUS

Can only be carried if they are small, lightweight and fold flat. They will be stored on the roof of the boat or in unassigned seats. This is at the discretion of the Boat Master.

Please ensure all items are removed and provide a suitable weather cover or bag in case of rain as these may otherwise get wet in rainy conditions.

ALL SERVICES

Cannot be taken.

REGENTS CANAL WATERBUS CLASSIC HISTORIC NARROWBOATS

It is illegal to smoke or vape inside the boat cabins, by law.

REGENTS CANAL WATERBUS COMFORT CRUISER WIDE BARGE | PRIVATE EVENTS HIRES

There is a designated smoking area on the front deck of the ALFRED LEROY with ashtray provided, It is illegal to smoke or vape inside the boat cabins, by law.

ALL SERVICES

Our Camden WEST YARD wharf dock is covered by CCTV operated by CAMDEN MARKET/ LABTECH LONDON, Images may be recorded for the purposes of security and crime prevention.

Onboard CCTV is operated by The London Waterbus Company. Images may be recorded for the purposes of security and crime prevention.

REGENTS CANAL WATERBUS

It is illegal to consume alcohol or carry an open container of alcohol on any of our Regent’s Canal waterbus public scheduled services

(except when the service is operated on the ALFRED LEROY which holds a premises license, so drinks and alcohol can be purchased onboard. No external drinks)

PRIVATE EVENTS HIRES

The ALFRED LEROY holds a premises license, so drinks and alcohol can be purchased onboard. No external drinks.

ALL SERVICES

We have a zero-tolerance policy for the use, or possession of illegal drugs on board. The Police and/ or security services will be notified immediately. Offenders may be detained or may be asked to leave the vessel.

ALL SERVICES

Knives, guns, explosives, laser pointers, acids, tasers, chemicals, paints or solvents must not be taken aboard.

ALL SERVICES

Please be considerate of other passengers, we do not permit the playing of devices or instruments that disturb other guests.

REGENTS CANAL WATERBUS CLASSIC HISTORIC NARROWBOATS

Refreshments are not available on board. You are very welcome to enjoy your own non-alcoholic drinks on board and bring your own snacks with you. There are no tables for food so only handheld items can be eaten.

REGENTS CANAL WATERBUS COMFORT CRUISER | PRIVATE HIRES

Refreshments are available to purchase on board. You are very welcome to enjoy your own non-alcoholic drinks on board and bring your own snacks with you.

Alcoholic drinks can be purchased from the bar for guests aged 18 or over. A challange 25 policy is in place, so persons who appear to be 25 or younger may be asked to show valid photo ID to enable them to purchase alcoholic berverages.

Other alcohol not purchased from the bar is not permitted onboard.

ALL SERVICES

Please consider other passengers and please take any waste with you when you leave, or use the bins provided.

We reserve the right to ask you not to eat or bring on certain foods (such as nuts) if another passenger on board has advised that they have a reactive allergy to them.

Are located close by at departure points:

LITTLE VENICE

Rembrandt Gardens at Little Venice / Paddington Central / Canal & River Trust keyholder toilet at Little Venice.

CAMDEN

Market Halls, Hawley Wharf; Upstairs, walkway between the West Yard & Middle Yard at Camden Lock Market / Camden Stables Market.

Each vessel has a basic toilet facility aboard

ALL SERVICES

It is an offence to throw litter overboard. Please consider the environment and use the bins provided. All of our waste is responsibly sorted and sent for recycling.

ALL SERVICES

All given timings are approximate. Trips may take longer, depending on various factors such as other canal traffic, weather conditions, water levels, waits at tunnels etc. Peak time trips at weekends tend to take longer than midweek trips.

ALL SERVICES

We may have to cancel or limit services in any cases where the authorities (not limited to but including Police or Emergency Services, Maritime & Coastguard Agency; Canal & River Trust; Environment Agency; Local government authority or council) restrict or close the waterway navigation or impose trading restrictions that affect our services.

In these circumstances, we may decide to offer a proportionate partial or full refund for tickets but will not accept any claims for any inconvenience or other consequential losses as a result. This also applies in situations where in the opinion of the Boat Master that it is unsafe to operate, this may be due to extreme weather conditions, low water levels, navigation obstructions, outside interference including mechanical failure, vandalism or damage to a vessel.

We will email to communicate any cancellation and refund as soon as we possibly can, using the email address provided by the customer at the time of booking. Any card payment refund may take a while to credit back to you (depending on your card provider) and will include all booking fees paid.

Government-enforced restrictions may also occasionally affect services. We will endeavour to offer a rebooking or gift card option if we are unable to offer a refund.

REGENTS CANAL WATERBUS

Due to the nature of the waterways, our services may be delayed by other waterway traffic; tunnel favour and waits for oncoming vessels; water obstructions or outside interference. We will not accept any claims for inconvenience or consequential losses as a result.

If we rebook, or reschedule your booked departure, and the new timing is unsuitable please advise. If you accept and check in on a rebooked or rescheduled departure then no refund will be due.

Walk-up customers or customers without a confirmed booking will not be refunded for any wait for service.

We will email to communicate any necessary rescheduling or rebooking as soon as we possibly can using the email address provided by the customer at the time of booking.

ALL SERVICES

Persons who in the reasonable opinion of the Boat Master may cause disturbance or endanger themselves, the crew or other passengers may be refused permission to board, or asked to leave the vessel. In cases of inappropriate behaviour, threats or violence, we will call the Police or security services to assist our Boat Master or crew. It is an offence to impede the instructions of the crew or Boat Master. This is a legal requirement of the Maritime & Coastguard Agency.

Should the Boat Master decide that the boat is in any way unsafe to operate they may cancel a service as safety is always our prime concern. In these circumstances we will either rebook, or reschedule your booked departure. If the new timing is unsuitable please advise. If you accept and check in on a rebooked or rescheduled departure then no refund will be due.

Can be viewed at: https://www.londonwaterbus.com/ukgdpr