REGENTS CANAL WATERBUS BOOKINGS

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Please email our concierge: [email protected]

Love To Visit customers

 

Missed your trip?

  • We will accept your booking for a later same-day departure if there is remaining availability to do so. On busy days this is often unlikely. Otherwise, we may offer to rebook for another date if you contact us within 3 days of your missed departure.

    Boats will depart promptly at the scheduled departure time. Check-in and boarding open 15 minutes before the scheduled departure time and close 5 minutes before departure time.

  • If we offer you a complimentary rebooking, we will not rebook this if missed a second time.

Missed departures are not refundable.

Having trouble adding a child or infant to your boooking?

  • Select your ADULT/ STUDENT/ SENIOR or CONCESSION tickets first to unlock CHILD or INFANT availability when booking online.

  • There MUST be at least 1x ADULT/ STUDENT/ SENIOR or CONCESSION to book any CHILD tickets.

  • INFANT bookings require a ratio of 1x ADULT/ STUDENT/ SENIOR or CONCESSION for every 1x INFANT. You will be unable to book more infants if there are not each individually accompanied on a 1:1 ratio

Booked the wrong direction?

  • We will do our best to accommodate you if there is remaining availability to do so. On busy days this is often unlikely.

  • We may be able to rebook you to a later same-day departure if there is remaining availability to do so.

  • Otherwise, we may offer to rebook for another date. If we offer you a complimentary rebooking, we will not rebook if missed a second time.

Cancellations & changes to your booking

You can make changes to your booking or self-cancel from the links in your booking confirmation, up to 24 hours before your booked departure.

Bookings are fully refundable if cancelled at least 24 hours before your booked departure time. We can only refund to the payment method used for that booking.

Changes can be made up to 24 hours before your booked departure (subject to availability to do so)

email is the quickest way to gain assistance. Please include your booking reference.

[email protected]

We do not offer telephone support

  • Free cancellation applies until 24 hours before your booked departure time

  • There are no refunds for missed departures